# Troubleshooting while onboarding flow

### 'Getting a token' message

If you "took away" a phone number from this channel by specifying it when creating an another one, you will get the following message. 

<figure><img src="https://content.gitbook.com/content/hUATFb1X4MrZmATrI8Pi/blobs/E8ZI6lytN26hIXwnsCuF/Screenshot%202023-02-02%20at%2013.34.45.png" alt=""><figcaption><p>Gettin a token</p></figcaption></figure>

In this case click 'Give permission' and re-select the number from the dropdown list and click 'Save selection'. Note than you'll have to re-specify the number for the new channel (because you've just turned the number back), so try not to mix them up.

<figure><img src="https://content.gitbook.com/content/hUATFb1X4MrZmATrI8Pi/blobs/R9dE3c6JiWzHeAzo5rZj/image.png" alt=""><figcaption></figcaption></figure>

## Number status errors

### 'Stopped' status