For the complete documentation index, see llms.txt. This page is also available as Markdown.
Data Deletion Instructions
How to delete your account and personal data
Users can delete their account and associated data at any time by following the steps below:
1. Log in to your account
The user must authenticate platform.1msg.io using their registered credentials.
2. Go to account settings
Navigate to Settings → Account Settings → General → Delete Account.
3. Request account deletion
Click the “Delete Account” button.
4. Confirm deletion via email
For security purposes, a confirmation email will be sent to the email address linked to the account.
The deletion process will only proceed after confirmation via this email.
Deletion process timeline
After confirmation, the account is marked for deletion immediately.
The actual permanent deletion of all data occurs within 14 days.
During this 14-day period, the account is in a pending deletion state.
Cancellation of deletion request
Within 14 days, the user may cancel the deletion request at any time.
If the request is cancelled, the account and all associated data will be fully restored.
After the 14-day period, cancellation is no longer possible and deletion becomes permanent.
What data will be deleted
Once the deletion is finalized, the following data will be permanently removed:
All registered communication channels (integrated accounts and services)
Closure of access to all sections and login methods
Message history and conversation data
Stored files and media content
Internal storage data
Data shared with integrated third-party providers
Linked payment methods and saved cards
Data retained after deletion
Some data may be retained only where required for legal, financial, or accounting obligations:
Financial transaction records
Accounting and billing-related information
However, all retained data is anonymized and cannot be linked to the user’s identity.
Important notes
Account deletion is irreversible after the 14-day grace period.
During the pending period, users can restore their account by cancelling the request.
After final deletion, all integrations and services connected to the account are permanently removed.
