Pricing and Billing
The platform uses two separate payment mechanisms:
Platform subscription — paid via Stripe
WhatsApp (WABA) conversation session balance — managed separately from the subscription
The subscription fee is not charged from the balance. The balance is used only for WhatsApp conversation session charges.
Subscription via Stripe
Platform subscriptions are processed through Stripe Billing.
After subscribing, you can manage your subscription through the Stripe Customer Portal available in the Billing section inside the platform.
The Customer Portal allows you to:
view your current plan
change your subscription plan
cancel your subscription
renew or reactivate your subscription
update your payment card
change billing address and billing information
view invoices and payment receipts
download invoice PDFs
retry failed payments
All subscription-related operations are handled directly through the Stripe Customer Portal.
About subscription plans:
Subscription plansBalance for WhatsApp Conversation Sessions (WABA)
The balance is used exclusively for WhatsApp conversation session charges through WABA.
The platform uses a postpaid billing model. This means conversation session charges are applied after actual usage.
If the balance becomes negative, during the next successful charge or top-up:
the outstanding debt is deducted first
then the remaining amount is credited to the balance
Example:
if the balance is
-3 USDand an automatic charge / top-up of
10 USDis performed
then:
3 USDwill be used to cover the debt10 USDwill be credited to the balance
How Charges Are Calculated
The system calculates the cost of used conversation sessions and processes charges once per hour based on actual usage.
Pricing depends on the conversation category:
Marketing
Utility
Authentication / Authorization
Current conversation pricing is provided in a separate pricing document.
Messaging costsNegative Balance and Channel Blocking
If the balance becomes negative, the system automatically attempts to charge the linked payment card.
During the automatic charge:
the negative balance is covered first
then an additional
10 USDis charged to restore a positive balance
Only one automatic charge attempt is performed.
If the payment succeeds — the balance is restored automatically
If the payment fails — the channel will be blocked until the balance is manually replenished
To avoid channel interruption, it is recommended to maintain a positive balance or enable Auto Top-Up.
Auto Top-Up
To automatically maintain a positive balance, it is recommended to enable the Auto Top-Up feature.
When configuring Auto Top-Up, you need to specify:
the balance threshold
the top-up amount
When the balance falls below the configured threshold, the system automatically attempts to charge the payment card and replenish the balance.
Auto Top-Up Failure Handling
For each automatic top-up, the system performs up to 3 payment attempts.
If one of the attempts succeeds — the balance is replenished automatically
If all 3 attempts fail — Auto Top-Up will be disabled for the current payment method
If the balance later becomes negative, the channel may be suspended until the balance is manually replenished.
Manual Balance Top-Up
The balance can be replenished separately from the platform subscription.
Balance funds are used only for:
WhatsApp conversation session charges
The platform subscription continues to be billed separately through Stripe Subscription Billing.
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