1msg.io
Knowledge Base
Knowledge Base
  • Welcome to 1msg.io knowledge base!
  • Getting Started
    • Description and features
    • Connection and setup
  • ONBOARDING
    • Attaching your WhatsApp number to WABA — detailed guide
    • Solving problems with restrictions from Meta
  • Troubleshooting while onboarding flow
  • Obtaining the green checkmark badge
  • Template
    • Create templates
      • Create a Carousel template
      • Create a Catalog template
    • Send templates
      • Sending a template via 1MSG personal account
      • Sending a template via API
  • FLOW BUILDER
    • Basic flow builder overview
    • Building the example flow
    • Flow block types
    • Troubleshooting
  • BILLING
    • Tariffs and payments
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On this page
  • 1. Register an account
  • 2. Try it for free
  • 3. Paying for a subscription
  • 4 Associate your number
  • 5. Message your customers
  • 6. Create templates
  • 7. Add employees
  • 8. What's next?
  1. Getting Started

Connection and setup

You can connect, configure and use the service yourself in just a few steps.

Last updated 4 months ago

1. Register an account

To get started, you'll need an active account with 1msg.io. You can register using any email address, or create one automatically by signing in to Google or Facebook.

To do this, go to , enter your email and password and click Sign Up. Alternatively, select the Google or Facebook icon below the registration form.

2. Try it for free

To try the service for free without spending time connecting to a channel, use the demo channel. You can send and receive messages from your number.

3. Paying for a subscription

Before you can connect your own number and start working, you need to buy and pay for at least one month's subscription. If you just want to test, use the demo channel.

To subscribe, choose a monthly or annual plan and link your card. You can cancel your subscription at any time after the first payment

4 Associate your number

After paying for a subscription, you can connect your number to the WhatsApp Business API and get full access to all features: inbox and mobile app, broadcasts, chatbots, automation, website widget and more.

The process takes anywhere from 20 minutes to 2 days and is detailed in a separate guide.

5. Message your customers

Once your number is connected, you can immediately start receiving and responding to customer enquiries through your inbox and mobile app.

Open a chat with a customer or add a new number to message first.

6. Create templates

To initiate a conversation with a customer on the WhatsApp Business API, you need to add and approve a specific template with Meta. Detailed information about templates and how to manage them is described in a separate guide.

7. Add employees

Add your employees and colleagues as users to fully communicate with customers using the company number. Users can be assigned access to different channels if you have multiple numbers.

8. What's next?

Congratulations, your setup is complete!

To get the most out of the WhatsApp Business API, take advantage of the following 1msg.io features:

  1. Add a widget to your website

  2. Create and send broadcasts

  3. Connect a chatbot

  4. Set up auto replies and routing

with your phone's camera (not WhatsApp) or send a special message from your number to our +6531743440 to connect your number for testing.

, enter the employee's email and assign them channel permissions. They will receive an email with a link to access the service.

Scan the QR code
Create templates
Go to the relevant section
the registration page