Description and features
What features are available with 1msg.io's WhatsApp Business API?
Last updated
1msg.io
Knowledge Base
What features are available with 1msg.io's WhatsApp Business API?
Last updated
The WhatsApp Business API (WABA) is a tool for businesses to communicate with their customers on WhatsApp in an official and unblocked way. WABA allows businesses to be the first to message their customers, receive replies and send broadcasts. This requires ready-made integrations with CRM and help desk systems, in-house developers or services such as 1msg.io.
1msg.io is a service for support and sales via the WhatsApp Business API. It allows you to manage chats, including through a mobile app, automate replies, send mass messages and integrate WhatsApp with other systems.
The Inbox is a space where all chats are consolidated, allowing you and your colleagues to correspond with customers using one or more connected WhatsApp numbers.
All chats are collected in the inbox. To reply to a customer, locate and select the chat you want, or start a conversation.
To communicate with customers away from the office, install the mobile application on your smartphone.
All the key features - search, reply, start a conversation and notifications - are available wherever you are.
Broadcasts via the WhatsApp Business API allow you to send mass messages to customers in an official and legal way, informing them of promotions, new products, important updates and more.
The 1msg.io service makes it easy to create and send broadcasts. Create a segment, add existing contacts or upload new ones, choose a message template and schedule or send immediately.
The Chatbot Builder allows you to create automated communication scenarios with customers without programming. Chatbots can answer frequently asked questions, collect inquiries and customer data, and improve interactions.
Select a pre-built chatbot scenario from the library or create your own. Set trigger conditions for the chatbot, add buttons to messages, and define interaction options.
The widget turns website visitors into WhatsApp contacts: start a conversation and collect their phone number. This allows you to answer their questions immediately, make a call if necessary and send a message later.
Configure the widget parameters through the control panel and add the widget code to your website.
If you need to direct customers to your WhatsApp and a widget is not suitable, use the link and QR code generator. The link can be placed on external websites and platforms, while the QR code can be printed on promotional materials.
Specify your WhatsApp number and, if necessary, a pre-written text that the customer can send without typing it themselves.
