1MSG KNOWLEDGE BASE
  • Welcome to 1msg.io knowledge base!
  • ONBOARDING
    • Attaching your WhatsApp number to WABA — detailed guide
  • Troubleshooting while onboarding flow
  • Obtaining the green checkmark badge
  • TEMPLATE
    • Creation of template
      • Create a Carousel template
      • Create a Catalog template
    • Sending a template
    • Work with API
      • Creating a template via API
        • Create a Carousel template
        • Create a Catalog template
      • Sending a template via API
  • FLOW BUILDER
    • Basic flow builder overview
    • Building the example flow
    • Flow block types
    • Troubleshooting
  • BILLING
    • Tariffs and payments
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On this page
  • 'Getting a token' message
  • Number status errors
  • 'Stopped' status

Troubleshooting while onboarding flow

Here we will look at the most common problems and ways to solve them

PreviousAttaching your WhatsApp number to WABA — detailed guideNextObtaining the green checkmark badge

Last updated 2 years ago

'Getting a token' message

If you "took away" a phone number from this channel by specifying it when creating an another one, you will get the following message.

In this case click 'Give permission' and re-select the number from the dropdown list and click 'Save selection'. Note than you'll have to re-specify the number for the new channel (because you've just turned the number back), so try not to mix them up.

Number status errors

'Stopped' status

Gettin a token