> For the complete documentation index, see [llms.txt](https://help.1msg.io/1msg-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.1msg.io/1msg-knowledge-base/troubleshooting-while-onboarding-flow.md).

# Troubleshooting while onboarding flow

Here we will look at the most common problems and ways to solve them

### 'Getting a token' message

If you "took away" a phone number from this channel by specifying it when creating an another one, you will get the following message. 

<figure><img src="https://3038546383-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNEoTGRNfzqHGVway9Wkd%2Fuploads%2FpVAZi7QA5eo7Rp4meAg6%2FScreenshot%202023-02-02%20at%2013.34.45.png?alt=media&amp;token=7646dbc7-74b1-4503-a033-daab0f28efcf" alt=""><figcaption><p>Gettin a token</p></figcaption></figure>

In this case click 'Give permission' and re-select the number from the dropdown list and click 'Save selection'. Note than you'll have to re-specify the number for the new channel (because you've just turned the number back), so try not to mix them up.

<figure><img src="https://3038546383-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNEoTGRNfzqHGVway9Wkd%2Fuploads%2FoP33BvMDCVkyrw2JVCbD%2Fimage.png?alt=media&amp;token=b625fb25-bcb6-4d96-977a-b5a6c554d9e6" alt=""><figcaption></figcaption></figure>

## Number status errors

### 'Stopped' status